What We Collect and Why We Collect It
When you open an account with us, we collect the details you provide during registration — your name, email address, contact number and date of birth. When you fund your account using bKash, Nagad or Rocket, our payment processing layer records the transaction reference and wallet
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identifier linked to that deposit or withdrawal. We do not store your full mobile wallet PIN or password at any point. We also collect device and session data — browser type, IP address and pages visited — to keep your account secure and to detect unusual
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activity. This data helps us verify that the person accessing your account is you, which matters most when a withdrawal request comes through. We hold this information only for as long as your account is active, plus the additional period required under applicable financial compliance rules.
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If you close your account, we follow a defined deletion process for personal data that is no longer required for legal or audit purposes. For account holders in Bangladesh, your bKash, Nagad and Rocket transaction references are retained as part of the payment audit trail for
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the minimum period required by applicable rules in eligible regions. You can request a copy of the data we hold on you at any time by contacting our support team.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.